FAQ
A word on handcrafted jewelry:
As stated on other areas in our shop, we are a handcrafted, small batch and predominantly made-to-order jewelry artisan business. With that comes the artfulness of each piece being unique and one-of-a-kind. Because machines do not make my jewelry there will be slight variations on each piece, even if it is the same design. For specific questions please reach out to us as naima@naimagrace.com and I'll will do my best to walk you through my process :)
RETURNS:
I create to bring joy and hope you cherish and love your jewelry, however, if you’d like to make a return I'm happy to help! Returns are accepted within 14 days of purchase for unused jewelry in the same condition as received, including packaging.
If you ordered a custom piece unfortunately we cannot take returns but please write to us so we can work with you so that you are happy with your piece.
You will be responsible for covering shipping costs in most cases. If your return is accepted the cost of shipping will be deducted from your refund. Please consider using a trackable shipping service or purchase shipping insurance. As we are not able to guarantee your shipment.
Please email us at naima@naimagrace.com to start the process and ask any other questions.
If you are local to, or visiting the bay area, please feel free to write us to inquire about a in-person repairs, exchange or return appointments.
REPAIRS:
We uphold our commitment to make quality jewelry that lasts. We will cover any repairs needed to your jewelry within the first year of purchase given that the shipping costs are covered by the purchaser. Any repairs needed after the first year can be done with a small fee, depending on what kind of work is required.
COMMISSIONS:
If you have a commission request please contact us. We absolutely love creating pieces unique to your needs and desires.